Question 1

How do I place an order on NY Minimalist's website?

Accepted Answer

To place an order, simply browse our website, select the desired items, and add them to your Bag. Proceed to checkout, fill in your shipping information, choose a payment method, and confirm your order. Start Exploring Here.

Question 2

How long will it take for my order to be processed?

Accepted Answer

All NY Minimalist styles are carefully handmade in our NYC Studio.  Since each piece is made-to-order, we kindly ask that you allow 7-10 business days (excluding weekends) before we ship your order.  If you need to meet a certain deadline or need expedited shipping, we may be able to accommodate your request.  Please email us at customercare@nyminimalist.com

Question 3

Can I place an order over the phone?

Accepted Answer

All Order can be placed on our website store, If you have any customization or changes , You can request it at our customization service page

Question 4

Is there a minimum order value for purchases?

Accepted Answer

There is no minimum order value for purchases on our website.

Question 5

What payment methods do you accept?

Accepted Answer

We accept various payment methods, including credit/debit cards, PayPal, Apple Pay , Google Pay, After Pay.

Question 6

Can I make changes to my order after it has been placed?

Accepted Answer

Unfortunately, once an order is placed, we are unable to make changes. Please double-check your order before confirming the purchase.
Still you can contact us for Post-Order Change Request. We will try our best to fulfill your requested changes

Question 7

Can I cancel my order, and what is the cancellation process?

Accepted Answer

Orders can be canceled within 24 hours of placement. Please contact our customer service with your order number. A cancellation fee may apply.

Question 8

How do special orders or custom orders work?

Accepted Answer

Absolutely, we love working on special orders and custom work. If you have a vision of a special jewelry design that you'd like brought to life, please submit a request on our Customization Service Page to get a no obligation quote.

Frequently asked questions